March 25, 2020 Daegu City, the center of South Korea’s Coronavirus outbreak, announced that it will launch an artificial intelligence (AI) -based call center counseling service to manage those in Coronavirus self-quarantine.
As a result, there is a growing concern about the management of persons, once released, if symptoms appear after the release from quarantine. The Daegu now plans to introduce AI technology to manage those no longer in quarantine.
So far, in Daegu, there have been 6,456 confirmed cases, with the number of quarantined surpassing 8,000.
Specifically, this technology, Hancom AI Check 25, is an AI-based call center counseling service. Hancom AI Check 25 automatically calls once a day (for 2 weeks) to check the health status, such as fever and respiratory symptoms.
If the person reports a symptom, it is shared with the public health center, and the person is directly connected for a professional consultation.
In addition to checking the health status of those released from self-quarantine, it provides local health departments with data and automatically analyzes the results for government and agency officials.