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AI-powered solutions play major role in virus fight

April 09, 2020

SEOUL, April 9 (Yonhap) — South Korean IT solution providers are introducing various artificial-intelligence AI-powered solutions to help the country’s fight against the novel coronavirus, industry insiders said Thursday.

Hancom Group, South Korea’s leading software developer, said it has been offering an AI-powered phone calling system, known as Hancom AI Check25, for free to help local municipalities monitor those in self-quarantine.

The outbound call system asks people about their health conditions and can quickly analyze data from their answers. Its AI voice assistants can make many phone calls at once, allowing authorities to save time and check quarantined people efficiently.

The AI-powered solutions call center platform is currently used by cities, like Seoul and Daegu. Hancom said Naver Business Platform Corp., an IT infrastructure management firm, is also supporting systems by proving cloud infrastructure.

In the wake of the novel coronavirus outbreak, South Korea’s ICT ministry has since last month been supporting IT firms that develop AI algorithms or solutions for the containment of COVID-19.